Honest comparison · no spin
COMPARISONReefavsCleanWhale
honestly, no marketing.
This page compares Reefa and CleanWhale for B2B clients (offices, clinics, institutions) choosing a cleaning company. We didn't write it to convince you of us — we wrote it so you can decide consciously. Where CleanWhale is better, we say so directly. Where Reefa is better — arguments based on facts, not slogans.
W skrócie
Summary — when each is better:
- •CleanWhale is better for companies with offices in 5+ Polish cities (wider reach)
- •CleanWhale is better for small one-time jobs (e.g., apartment after renovation)
- •Reefa is better for offices and institutions needing permanent staff and a coordinator
- •Reefa is better for medical facilities, schools, law firms (specialized procedures)
- •Reefa is better for companies with 2+ offices in Silesian agglomeration / Krakow
- •Prices comparable (8-12 vs 8-15 PLN/m²/mo) — both must be calculated individually
Side-by-side
Detailed comparison
12 criteria across 4 categories. Where CleanWhale wins, we say so.
Business model
Criterion
● Reefa
CleanWhale
Main segment
B2B (companies, office buildings, institutions)
B2C + B2B (apartments + offices)
CleanWhale has wider reach, we have narrower focus. For B2B offices our model is better — coordinator knows the specifics. For personal apartments — CleanWhale is enough.
Number of cities served
11 (Silesian agglomeration + Krakow + surroundings)
8+ (Krakow, Warsaw, Wroclaw, Lodz, Katowice, Gdansk, Poznan, +)
CleanWhale has wider reach, we are regional. If you have offices in 5+ Polish cities (Warsaw + Krakow + Lodz) — CleanWhale is more practical. For 2 southern Polish cities — Reefa is stronger locally.
Staff and quality
Criterion
● Reefa
CleanWhale
Permanent staff (same worker month after month)
Yes, guaranteed in contract. Turnover <10%/year
Not always — agency model, turnover typically 30-50%/year
CleanWhale operates as a platform: contractor can change between visits. For offices that means new workers don't know keys, alarm codes, client preferences.
Dedicated coordinator (one person for the client)
Yes, with phone and email
Call-center / general support
With us — one person: she quotes, handles reports, makes reports. CleanWhale rotates different people from call center.
Quality control system
QR codes on-site + monthly reports + monthly site visit
Client app with ratings
CleanWhale has a great app (better than ours currently), but rates after the fact. Our QR codes are "during" — client staff reports a problem mid-week, we react.
Response time
< 90 min (Katowice) / 2h (agglomeration)
24h via call center
We have smaller reach, so we react faster. CleanWhale at scale responds slower.
Pricing and contracts
Criterion
● Reefa
CleanWhale
Price per m² (200 m² office, 3× weekly)
8-12 PLN/m²/month
8-15 PLN/m²/month
Comparable prices. Reefa slightly cheaper for medium contracts due to lower overhead.
Contract minimum
30 m² / 4 hours weekly
50 m² / 3 hours one-time
Each has different minimum. For small offices (<50 m²) CleanWhale is more accessible.
Contract termination
30 days (7 days in trial period)
30 days
We have a trial period — you can cancel after 7 days if we don't prove ourselves.
Hidden surcharges (holidays, team vacations)
None, price fixed
Possible 1.5-2× surcharges on holidays
CleanWhale as a marketplace platform — when fewer people want to work holidays, prices rise.
Specialization and security
Criterion
● Reefa
CleanWhale
Medical facility service (DGPP procedures)
Yes, certified procedures
Limited — mainly apartments and offices
CleanWhale generally does not serve medical facilities. For clinic / outpatient / office — Reefa is the only option from this pair.
Liability insurance
Up to 1,000,000 PLN
Not disclosed in public terms
Our coverage publicly confirmed. CleanWhale mentions insurance but amount unclear. Ask before signing.
NDA / confidentiality (law firms, BPO)
Standard onboarding
On special request
For law firms and BPO centers — Reefa has signed NDA with every employee by default.
Polish staff with legal employment
Yes, we verify
Mostly yes, verified in app
Both companies mostly work with legally employed. Reefa does this more rigorously due to serving institutions (schools, clinics) where criminal record clearance is required.
How to decide
Quick test who to pick
Reefa
Choose Reefa if...
- Your company operates in Krakow and/or Silesian agglomeration
- You need permanent staff knowing your property (keys, codes, preferences)
- You require a dedicated coordinator with phone number
- You have a medical facility, school, law firm, bank — where NDA and procedures matter
- You want to quickly report issues during the week, not just after the fact
- Slightly lower price matters to you
CleanWhale
Choose CleanWhale if...
- You have offices in 3+ Polish cities (Warsaw + Krakow + Wroclaw)
- You're mainly cleaning a private apartment, not an office
- You need one-time services (e.g., after renovation, before move-out)
- You prefer a mobile app for ordering and rating
- Your office is small (<50 m²) and 1× weekly cleaning is enough
- You want to order quickly without site visit and quoting process
FAQ
Common questions
Not always. Average prices are comparable: 8-12 PLN/m²/mo for Reefa vs 8-15 PLN/m²/mo for CleanWhale. CleanWhale has a wider price spread due to platform model — at seasonal peaks (before holidays, summer) prices can rise 1.5-2×. Reefa keeps the price fixed in the contract. For small one-time jobs CleanWhale may be cheaper with seasonal promotions, for permanent contracts Reefa is more stable.
We have a web client panel (login at reefa.pl/panel) and a QR-code system for reporting problems. We don't have a separate ordering app — the B2B model with a dedicated coordinator reduces the need. Everything is arranged with the coordinator via email or phone.
No, we don't operate in Warsaw. Our reach: Krakow + surroundings (within 15 km), 11 cities of the Silesian agglomeration (Katowice, Sosnowiec, Gliwice, Tychy, Chorzów, Ruda Śląska, Zabrze, Bytom, Rybnik, Mysłowice, Siemianowice). For offices in Warsaw we recommend CleanWhale, Impel, or vetted local companies.
Negative reviews typically concern three things: 1) contractor change between visits (feature of the platform model), 2) low first-visit prices later rising, 3) difficulty escalating problems. All 3 align with CleanWhale's business model — these aren't "bad companies", they're consequences of that approach. For small one-time jobs these drawbacks aren't a problem. For offices with permanent service — they are.
Yes, we do this often. Process: 1) Reefa quote with comparison to your current CleanWhale invoice (using invoice as base), 2) Plan transition with one-week overlap (continue CleanWhale for 7 days while our coordinator does inventory and learns the property), 3) Start from Monday with our permanent team. No interruption in cleaning.
Typically CleanWhale contracts have 30-day notice from either party, don't lock for a year (check your contract). After notice we start service. If the contract truly locks — we can advise on renegotiation or wait until end, signing from day 31 after notice.
Your choice
Check if Reefa fits
If from the list above you see Reefa fits your situation — fill out the short form. We'll prepare a quote in 15 minutes, no site visit if not needed, no pressure.