What does a turnover between guests include?

A turnover is the full preparation of the apartment between checkout and check-in: bathroom and kitchen cleaned to hotel standard, floors vacuumed and washed, linen and towels changed, supplies restocked (paper, soap, coffee, tea), rubbish out, airing, plus an inventory and damage check against the checklist. It ends with a photo readiness report. Window cleaning, upholstery washing and post-party intervention cleans are quoted separately.

Can you clean the same day — between an 11:00 checkout and a 15:00 check-in?

Yes, that is our standard operating mode. A studio turnover takes 1.5-2 hours, a 40-50 m² apartment 2.5-3.5 hours, and for same-day check-ins we send two cleaners, which halves the time. Turnovers reported by 20:00 the previous day enter the next day's schedule; sudden booking changes are confirmed within 15 minutes.

Who launders the linen and what does it cost?

Three models: laundering your own linen (retail 40-80 PLN per set; with B2B volume laundries bill 5-10 PLN net/kg), renting hotel linen (you pay for the rotation, no storage of your own), or a full rotation handled by Reefa — pickup, laundry, mangle and an in-apartment reserve. Linen is changed after every checkout and every 3 days on longer stays; in practice you need at least 3 sets per bed.

What happens when the crew finds guest damage?

We document the damage with date-stamped photos during the turnover, describe it in the report and send the notice the same day. That matters because Airbnb's AirCover for Hosts requires filing the claim with evidence within 14 days. Intervention cleaning after serious damage is quoted separately — market rates run +50% up to twice the base rate.

Do I get a VAT invoice, and is cleaning a deductible cost?

Yes — we bill once a month with one collective VAT invoice and a per-apartment summary. Documented cleaning and laundry are deductible costs when the rental is taxed as business activity; under the private lump-sum regime costs are not deductible. Confirm the details with your accountant.

How does cooperation work for a 5-50 apartment portfolio?

A framework contract with no rigid turnover minimum, a per-apartment rate (floor area + scope), a permanent crew assigned to the portfolio, scheduling from the booking calendar, a photo report after every turnover and one collective monthly VAT invoice. For operators and rental managers it is housekeeping without a revenue commission — you pay for completed turnovers, not a percentage of turnover.

Do you clean on weekends and holidays?

Yes — turnovers run 7 days a week, including Sundays, holidays and long weekends, because changeover days don't take days off. The schedule is built ahead from the booking calendar, and sudden checkouts are handled subject to crew availability.

Apartament na wynajem krótkoterminowy przygotowany na przyjazd gości — sprzątanie apartamentów Airbnb i Booking.com, Reefa Kraków i Katowice

Reefa specialty · Cracow

Apartment cleaning in Cracow.

Guest turnovers, linen change, photo reports — Airbnb and Booking.com

Call 737 576 876

50+

properties served

from 60PLN

turnover

15min

response

Service scope

What's included in apartment cleaning

Turnover cleaning between guests — bathroom and kitchen to hotel standard
Linen and towel change at every checkout
Laundry and mangling logistics — partner laundry or the client's own linen rotation
Restocking: toilet paper, soap, washing-up liquid, coffee, tea
Check-in-ready preparation — inventory check against the apartment checklist
Photo readiness report after every turnover
Damage and defect reporting — date-stamped photos, report the same day
Turnovers within the 11:00-15:00 changeover window, 7 days a week, holidays included
Scheduling from the booking calendar (Airbnb, Booking.com, channel manager)
Intervention cleaning after parties and heavy use (individual quote)
Window, balcony and upholstery cleaning — as an add-on service

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Apartment cleaning in Krakow — Stare Miasto, Kazimierz, Podgórze

Krakow is Poland's second-largest short-term rental market after Warsaw — around 8,000 active listings in 2024 (PSWK data), concentrated where guests actually want to stay: Stare Miasto, Kazimierz, Podgórze and Grzegórzki. It is a genuinely touristic market — year-round city breaks with peaks on long weekends, in summer and over the Christmas–New Year period, when half a tenement building checks out on the same morning.

The Krakow specifics are the tenements themselves: no lifts, narrow staircases, key boxes at the gate or code locks, parking outside the strict centre. The crew has to be self-sufficient — collect access, do the turnover, return the keys and confirm readiness with photos, without involving the owner. Reefa has worked in Krakow since 2020 and services apartments across all districts, including heritage buildings where the cleaning routine must respect the building community and the neighbours.

Four pillars

Why choose Reefa.

Turnovers 7 days a week

Guests check out every day, so we work every day — Sundays, holidays and long weekends included. Substitutions are on us: the turnover happens regardless of sick days or vacations.

Linen and supplies under control

We run the linen rotation (minimum 3 sets per bed: on the bed, in the wash, in reserve), coordinate the laundry and track par-stock levels in every apartment.

Photo report and damage documentation

After every turnover the owner receives photos of the ready apartment. Guest damage is documented with date-stamped photos immediately — evidence for AirCover or Booking.com claims filed on time.

B2B billing

Framework contract, a per-apartment turnover rate, one collective VAT invoice per month and liability insurance up to 1,000,000 PLN. A documented, deductible cost of running your rental.

Service area

Districts in Cracow.

We serve properties in every district of Cracow, with full on-site staffing.

Stare MiastoKazimierzPodgórzeKrowodrzaDębnikiBronowiceNowa HutaCzyżynyPrądnik BiałyPrądnik CzerwonyBieżanów-ProkocimMistrzejowiceWola Duchacka+ surroundings up to 15 km

Comparison

Reefa vs. a typical cleaning company.

Feature	Reefa	Typical company
Permanent staff assigned to property		rotating
Dedicated coordinator		call center
QR-code reporting system
Property profile document
Certified eco supplies		partial
Liability insurance 1,000,000 PLN		lower
Price fixed before start		can grow
Client retention > 1 year		50–60%

From

60PLN/turnover

Studio turnover rate under a standing contract. Price depends on floor area, scope (linen, supplies) and the number of apartments serviced.

Updated: July 2026

Send inquiry

Guarantees

Properties served: 50+
Client retention: 91%
In Cracow since: 2020
Liability insurance: 1 000 000 PLN
Eco supplies: EU Ecolabel
Response time: 15 min

Working with us

1
Inquiry and quote
You share the floor area, number of apartments and scope (linen, supplies). We reply in 15 minutes; a per-apartment offer within 24 hours.
2
Site visit and apartment card
We record the inventory, staging standard, access method (key box, code lock) and the restocking list.
3
Booking calendar sync
We sync turnovers with your Airbnb/Booking.com calendar or channel manager — cleaning schedules itself after every checkout.
4
Turnovers start
A permanent crew assigned to your apartments. After every turnover: a photo readiness report and any defect notices.
5
Monthly billing
One collective VAT invoice with a per-apartment turnover summary. Monthly quality review with the coordinator.

Questions

Short answers.

Can't find your question? Write us — we respond in 15 minutes.

Market rates (Krakow and Katowice, 2025-2026): a studio or apartment up to 30 m² runs 70-140 PLN net per turnover, 30-50 m² — 100-170 PLN net, larger units 150-230 PLN net. At Reefa the rate is set per apartment — from 60 PLN net per studio turnover under a standing contract, with linen change and restocking within the agreed scope. For portfolios of 5+ apartments we negotiate individually.

Other services in Cracow

Hotel & hostel cleaning

from 1200 PLN/month

Upholstery & carpet cleaning

from 8 PLN/m² (one-time)

Window cleaning

from 15 PLN/m² (one-time)

Free quote

Start with one conversation.

On-site audit in 48 hours. Quote with no commitment. Service starts in 5–7 days.

Send inquiry 737 576 876